Consumer Protection Act 68 of 2008 · Electronic Communications and Transactions Act 25 of 2002
Terms of use
The agreement when you use TariffGuard or pay for a report. Last updated 8 September 2026.
The supplier
TariffGuard is a sole proprietorship trading in South Africa. It is not a private company, a law firm, an auditor or an agent of any municipality. Use the contact page. A postal address is available on request.
What you are buying
A paid report is a written review of the municipal accounts you upload, compared with published tariffs, plus draft documents for you to edit, sign and send. Fees are in South African rand and are the full amount payable (no VAT is added while the supplier is not VAT-registered). Prices are as shown at checkout: 12-month residential R499; 3-year residential R999; pensioner / grant-holder R690; commercial / body corporate R2,990.
What you are not buying
Legal advice, representation at the municipality, a guaranteed credit, a cash refund, or a promise that any finding is complete. The municipality decides what it will reverse. You lodge the dispute. You remain liable for undisputed charges.
Cooling-off and refunds
The free review (categories and an indicative range) is not a purchase. Once you pay, the report is generated from your file — a custom electronic service that has begun. In terms of the ECTA, the seven-day cooling-off right for electronic transactions does not apply to a service that has begun with your consent, or to goods made to your specifications. We therefore do not refund a generated report. If Payfast takes money and the report does not unlock, write to us and we will restore access or refund that payment.
Your file
You confirm you are the account holder or are authorised to upload the bills. You must not upload another person’s accounts without authority. How we handle that information is in the privacy notice.
Fair use of the drafts
Check names, amounts and annexures before you send anything. Do not present TariffGuard as your attorney or as the municipality. If the matter is substantial or contested, take the file to an attorney.
Complaints
Write to us on the contact page first. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission, as the Consumer Protection Act allows.
South African law
These terms are governed by the law of the Republic of South Africa. Nothing here limits a right you have that cannot be excluded by the Consumer Protection Act.