Terms of use

What you are buying

A paid report is a written review of the municipal accounts you upload, compared with published tariffs, plus draft documents for you to edit, sign and send. Fees are in South African rand and are the full amount payable (no VAT is added while the supplier is not VAT-registered). Prices are as shown at checkout: 12-month residential R399; 3-year residential R999; commercial / body corporate R2,990.

What you are not buying

Legal advice, representation at the municipality, a guaranteed credit, a cash refund, or a promise that any finding is complete. The municipality decides what it will reverse. You lodge the dispute. You remain liable for undisputed charges.

Cooling-off and refunds

The free review (categories and an indicative range) is not a purchase. A paid report is a custom electronic service generated from your file. At checkout you are asked, in a separate box, to request that we begin that service immediately, before the seven-day ECTA cooling-off period expires. Once generation has begun with that request, the cooling-off right for electronic transactions does not apply to this customised report.

If PayFast takes money and the report does not unlock, or the generated report is defective, materially inaccurate as against the bills you attached, or not performed, write to us. We will restore access or refund that payment. The municipality’s refusal to credit an account is not a defect in the report. Nothing here takes away a remedy you have under the Consumer Protection Act that cannot be excluded.

Delivery and the payment record

The report unlocks in this browser when PayFast confirms the payment. Check the plan and amount on the checkout page before you pay — you can change the plan there. Keep the PayFast receipt and the TG- reference shown on this site; that is your customer copy of the transaction.

TariffGuard keeps merchant payment records (date, plan, amount, TG- reference, PayFast payment identifier) for seven years. That is our documented retention period for tax, accounting, contractual and dispute purposes — not a period imposed by ECTA. SARS generally expects tax records for five years; we keep the payment record longer. ECTA section 43 requires us to say how you can still access the transaction record: after the browser copy of the bills is gone, write to hello@tariffguard.co.za with the TG- reference. We will retrieve what the merchant portal still holds. The working file of bills is not part of that record and is discarded the next time TariffGuard is opened after seven days.

Your file

You confirm you are the account holder or are authorised to use the bills on this device. Only official municipal tax invoice and statement PDFs (as e-mailed or downloaded from the municipality) may be attached. Photographs, screenshots and other people’s documents are not accepted. Bills are read in your browser; they are not uploaded to us. The draft notice leaves your name, ID, address and contact details blank for you to complete before you send it. How a bill is treated is in the privacy notice.

Fair use of the drafts

Check names, amounts and annexures before you send anything. Do not present TariffGuard as your attorney or as the municipality. If the matter is substantial or contested, take the file to an attorney.

Complaints

Write to us on the contact page first. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission, as the Consumer Protection Act allows.

The supplier

TariffGuard is a sole proprietorship trading in South Africa. It is not a private company, a law firm, an auditor or an agent of any municipality.

Supplier (ECTA s 43): Ryan de Beer, sole proprietor trading as TariffGuard. Service and physical address: 389 Cape Rd, Cotswold, Gqeberha 6045. Telephone 078 245 0950. E-mail hello@tariffguard.co.za. Website www.tariffguard.co.za.

South African law

These terms are governed by the law of the Republic of South Africa. Nothing here limits a right you have that cannot be excluded by the Consumer Protection Act.